Effective Date: July 22nd, 2024<\/em><\/p>\n\n\n\n At Chocolytes, we are dedicated to your satisfaction. We believe in the quality of our products and want you to feel confident in your purchase. That\u2019s why we offer a 100% Money-Back Guarantee<\/em>\u2014even if you\u2019ve opened and used the product.<\/p>\n\n\n\n 1.1 Open & Used? No Problem!<\/em> 1.2 One-Time Offer<\/em> 1.3 Return Condition<\/em> 1.4 Non-Refundable Items<\/em> 2.1 Initiating Your Refund<\/em> 2.2 Return Shipping<\/em> 2.3 Return Address<\/em> Excel Hydration Inc.<\/em> 3.1 Inspection and Approval<\/em> 3.2 Refund to Original Payment Method<\/em> 4.1 Haven’t Received Your Refund?<\/em> 4.2 Contact Your Card Company<\/em> 4.3 Bank Processing Time<\/em> 4.4 Need More Help?<\/em> 5.1 Exchanges for Damaged or Defective Items<\/em> If you have any questions regarding our Refund & Return Policy<\/em>, please don\u2019t hesitate to get in touch:<\/p>\n\n\n\n1. 30-Day 100% Money-Back Guarantee<\/em><\/h4>\n\n\n\n
We stand behind Chocolytes. If for any reason you\u2019re not satisfied\u2014even if you\u2019ve opened and consumed the product\u2014you can request a full refund within 30 calendar days<\/em> from the date you received it.<\/p>\n\n\n\n
This generous return policy is limited to a *one-time offer. While we want you to try Chocolytes risk-free, this refund option applies only to your *first purchase<\/em>. Subsequent orders will not be eligible for returns if opened or used.<\/p>\n\n\n\n
For unopened products, simply ensure the item is in its original packaging<\/em> and provide proof of purchase for a refund.<\/p>\n\n\n\n
Some items are non-refundable, including gift cards, digital products, and perishable goods other than Chocolytes.<\/p>\n\n\n\n2. How to Request a Refund<\/em><\/h4>\n\n\n\n
To request a refund, contact our customer support<\/em> at Excelhydrationinc@gmail.com<\/a> with your order number<\/em> and details about the product.<\/p>\n\n\n\n
Once approved, we\u2019ll send instructions for returning the product. Please note that return shipping costs are your responsibility and non-refundable.<\/p>\n\n\n\n
Send your return to:<\/p>\n\n\n\n
Attn: Refunds Department
18211 Cortes Creek Blvd
Spring Hill, FL 34610<\/p>\n\n\n\n3. Fast Refund Processing<\/em><\/h4>\n\n\n\n
Upon receiving your returned item, we will inspect it and promptly notify you about the refund status.<\/p>\n\n\n\n
If approved, your refund will be processed back to your original payment method. The credit may take a few business days to appear, depending on your bank or card issuer.<\/p>\n\n\n\n4. Tracking Your Refund<\/em><\/h4>\n\n\n\n
If you\u2019re waiting on your refund, first check your bank account again.<\/p>\n\n\n\n
Refunds may take some time to officially post. If you still don\u2019t see it, contact your credit card company.<\/p>\n\n\n\n
If the refund still hasn\u2019t posted, check with your bank. Sometimes there\u2019s a processing delay.<\/p>\n\n\n\n
If you\u2019ve completed the above steps and still haven\u2019t received your refund, email us at Excelhydrationinc@gmail.com<\/a>.<\/p>\n\n\n\n5. Product Exchanges<\/em><\/h4>\n\n\n\n
We only exchange items if they are defective or damaged. Contact us at Excelhydrationinc@gmail.com<\/a> to arrange an exchange for the same product.<\/p>\n\n\n\n6. Contact Us<\/em><\/h4>\n\n\n\n