Chocolytes Refund & Return Policy
Effective Date: July 22nd, 2024
At Chocolytes, we are dedicated to your satisfaction. We believe in the quality of our products and want you to feel confident in your purchase. That’s why we offer a 100% Money-Back Guarantee—even if you’ve opened and used the product.
1. 30-Day 100% Money-Back Guarantee
1.1 Open & Used? No Problem!
We stand behind Chocolytes. If for any reason you’re not satisfied—even if you’ve opened and consumed the product—you can request a full refund within 30 calendar days from the date you received it.
1.2 One-Time Offer
This generous return policy is limited to a *one-time offer. While we want you to try Chocolytes risk-free, this refund option applies only to your *first purchase. Subsequent orders will not be eligible for returns if opened or used.
1.3 Return Condition
For unopened products, simply ensure the item is in its original packaging and provide proof of purchase for a refund.
1.4 Non-Refundable Items
Some items are non-refundable, including gift cards, digital products, and perishable goods other than Chocolytes.
2. How to Request a Refund
2.1 Initiating Your Refund
To request a refund, contact our customer support at Excelhydrationinc@gmail.com with your order number and details about the product.
2.2 Return Shipping
Once approved, we’ll send instructions for returning the product. Please note that return shipping costs are your responsibility and non-refundable.
2.3 Return Address
Send your return to:
Excel Hydration Inc.
Attn: Refunds Department
18211 Cortes Creek Blvd
Spring Hill, FL 34610
3. Fast Refund Processing
3.1 Inspection and Approval
Upon receiving your returned item, we will inspect it and promptly notify you about the refund status.
3.2 Refund to Original Payment Method
If approved, your refund will be processed back to your original payment method. The credit may take a few business days to appear, depending on your bank or card issuer.
4. Tracking Your Refund
4.1 Haven’t Received Your Refund?
If you’re waiting on your refund, first check your bank account again.
4.2 Contact Your Card Company
Refunds may take some time to officially post. If you still don’t see it, contact your credit card company.
4.3 Bank Processing Time
If the refund still hasn’t posted, check with your bank. Sometimes there’s a processing delay.
4.4 Need More Help?
If you’ve completed the above steps and still haven’t received your refund, email us at Excelhydrationinc@gmail.com.
5. Product Exchanges
5.1 Exchanges for Damaged or Defective Items
We only exchange items if they are defective or damaged. Contact us at Excelhydrationinc@gmail.com to arrange an exchange for the same product.
6. Contact Us
If you have any questions regarding our Refund & Return Policy, please don’t hesitate to get in touch:
Excel Hydration Inc.
18211 Cortes Creek Blvd
Spring Hill, FL 34610
Email: Excelhydrationinc@gmail.com
Phone: (941) 210-8391
Thank you for trusting Chocolytes! Your satisfaction is our top priority.